Reference

How We Protect Your Personal Data

Q: Can I request a copy of all the data you hold on me?

Yes. Send a data access request to privacy@protogel168.xyz or through the in-account Help Centre. We will deliver a structured export of your personal data within seven business days at no charge to you.

At protogel 168, your personal data — from account registration details to transaction records processed via DANA, OVO, GoPay, and QRIS — is handled with strict access controls…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedYou can request data deletion via live chatRetention periods clearly defined per data typePolicy applies to all Indonesia accounts

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What Information protogel 168 Holds on You

protogel 168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and the payment identifiers linked to your DANA, OVO, GoPay, or QRIS wallet. We also log device data — browser type, IP address, and session timestamps — so we can detect unusual access

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patterns and keep your account secure. Transaction metadata from every deposit and withdrawal is stored for a minimum of five years, as required under financial record-keeping obligations that depend on local law. We do not sell, rent, or share your identifiable information with third-party advertisers. Any
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data shared with payment processors — including QRIS clearing networks and e-wallet providers — is limited strictly to what is necessary to complete your transaction.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review what data we hold, ask us to correct inaccurate records, or submit a deletion request, our support team handles privacy cases seven days a week. You can reach us through live chat available 08:00–24:00 WIB, via email at [email protected], or through the in-account Help Centre — accessible from your account dashboard under Settings. Our team in Bandung processes data requests within three business days and will confirm receipt by the channel you used to contact us.

Team online

Live Chat (08:00–24:00 WIB)

Open a chat session from any page on protogel168.xyz. Identify your request as a privacy matter and our agent will escalate it to the data team within one hour during operating hours.

Email: [email protected]

Send your full name, registered email, and a description of your request. We aim to respond within three business days and will confirm the action taken once it is complete.

In-Account Help Centre

Log in, go to Settings, and select Help Centre. Choose the Privacy & Data category and submit a ticket. You will receive a case reference number immediately by the email on your account.

HOW WE HANDLE DATA

Six Ways We Keep Your Data Safe

Every technical and organisational measure listed here is active on your account from the moment you join protogel 168.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO deposit flows — is encrypted using…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Alerts

When your account is accessed from a new device or IP address, we send an immediate alert to your registered…

Data Retention Schedule

Active account data is retained for the duration of your account.

Payment Data Minimisation

We store only the last four digits of your linked OVO or GoPay number — never the full identifier.

Data Access Requests

You have the right to request a copy of all personal data we hold on your account.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how your personal data is handled at protogel 168. If your question is not covered here, our support team is available via live chat 08:00–24:00 WIB or by email at [email protected] and will respond within three business days.

We collect your name, email address, phone number, date of birth, and the payment identifiers for DANA, OVO, GoPay, or QRIS wallets you link. Device data such as IP address and browser type are also logged for security purposes.

Your payment identifiers are shared only with the relevant payment processor — OVO, DANA, GoPay, or the QRIS clearing network — and only to the extent needed to process your transaction. We do not share this data with advertisers or unrelated third parties.

Personal identifiers are held while your account is active and deleted within 90 days of closure. Transaction records are kept for a minimum of five years because financial record-keeping obligations depend on local law. We cannot shorten this period.

Yes. Send a data access request to [email protected] or through the in-account Help Centre. We will deliver a structured export of your personal data within seven business days at no charge to you.

Submit a deletion request via live chat or email. We will remove personal identifiers within 90 days of account closure. Some financial transaction data must be retained longer where retention depends on local law, and we will explain which records are affected.

We use session cookies for login continuity and optional analytics cookies to improve page performance. You can reject or manage non-essential cookies through the cookie preference panel in your account Settings or directly in your browser's privacy controls.

Use the freeze link in the security alert email we send to your registered address, or contact live chat immediately (08:00–24:00 WIB). We will lock the account, review the access log, and walk you through a secure password reset and identity re-verification.

How We Protect Your Personal Data

Reach Our Privacy Team Directly

Live Chat (08:00–24:00 WIB)

Email: [email protected]

In-Account Help Centre

Six Ways We Keep Your Data Safe

End-to-End Encryption

Cookie Controls

Account Security Alerts

Data Retention Schedule

Payment Data Minimisation

Data Access Requests

Frequently Asked Privacy Questions

01 What personal data does protogel 168 collect when I open an account?

02 Is my DANA or OVO wallet data shared with anyone?

03 How long does protogel 168 keep my account information?

04 Can I request a copy of all the data you hold on me?

05 How do I ask protogel 168 to delete my personal data?

06 Does protogel 168 use cookies, and can I turn them off?

07 What should I do if I notice unauthorised access to my account?

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